Booking Terms & Conditions
The following Terms and Conditions apply to all bookings, whether made on our own website, via an online travel agency or directly with our reception desk. We kindly ask that you take a moment to read them prior to making a reservation.
Bookings
Guests may book in advance or on arrival. Rooms are subject to availability and we reserve the right to refuse any booking for good reason. Guests will normally be required to fully prepay or provide a deposit at the time of booking or on arrival at the Hotel. The lead guest must be 21 years or older. We reserve the right to ask for proof of age upon checking in. Failure to comply can result in your reservation being cancelled and the first night charged.
Pre Authorisation for Bookings
Please be advised that we require a £75.00 pre-authorisation for all reservations. This is a precautionary measure against any breakages or damages. The money will be automatically released after your stay subject to an inspection of the accommodation. Please note this can take several days.
Charges
The prices displayed on the website are a total for your requested stay. Any meals, service or VAT (at the current rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.
Payment
You will be asked to provide a credit card (or debit card) at the time of booking to secure your reservation. Where a deposit or full payment is required in advance; by booking you are authorising the debiting of the card provided.
Our standard procedure is payment upon arrival for the stay in full. Company account holders will be invoiced on 14 day credit terms.
We accept the following methods of payment: Credit Cards: American Express MasterCard / Diners International Visa Debit Cards: Visa / Delta and Visa / ElectronOther: Company Purchase OrderPlease note we do not accept cash payments.
Guests must pay all outstanding charges upon departure from the Hotel.
Smoking
All of our rooms are non-smoking and any breach of this regulation will result in the levy of a deep cleaning charge, as well as the next nights stay at rack rate. We reserve the right to make charges to the supplied credit card to recover this charge.
Cancellation/ Non-Arrival
All bookings are cancellable without charge up to 12.00 p.m. local time two days prior to arrival, except when stated otherwise. Cancellation and non-arrival charges apply after this time and will be charged to the credit / debit card supplied at the time of booking. In circumstances where the guest requires a bespoke service The Craibstone Suites reserves the right to make a charge in the event of cancellation, even if the cancellation occurs before 12.00 p.m. local time two days prior to arrival.
The Craibstone Suites reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met. All Advance Purchase Rate products require full prepayment for the entire stay at the time of booking and are non-refundable and non-transferrable. Prepayment is charged to the credit /debit card supplied at the time of the booking. Cancellation or non-arrival will result in the forfeiture of your deposit. Please note, the credit/debit card used to book the Advance Purchase Rate must be presented at check in. Failure to do so will result in an alternative payment method being required. Change of Booking Details Reservations may be amended in line with the booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation. Where the booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
Arrival and Departure
Guests may check-in at any time from 3pm - 6pm on the day of arrival. Check in times outwith these hours must be arranged prior to the day of arrival. Checking in outwith these hours without prior arrangement will incur a £30 call out charge.All provisional bookings must be confirmed by 12.00pm two days prior to arrival at which time the hotel is entitled to re-let the room. On the day of departure we kindly ask all guests to vacate their rooms by 11.00am (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and may be charged at an hourly rate. Unauthorised late check-outs are charged at £10 per hour as per other Terms & Conditions.
Family Policy
Our Superior Executive Suites can accommodate an extra single bed for a child under the age of 12, these cannot be used for adults. This service is chargeable at £10 per night. Please contact reception on 01224 857950 for guidance.
Pets
Our hotel has a strict no pets policy.
Non-residents
After 11pm we ask that all non-resident guests kindly vacate the premises. Noise should be kept to a minimum after 11pm to ensure that all of our guests have a pleasant stay. Please note parties are not permitted in the rooms and any guest deemed to be causing a disturbance will be asked to leave with no refund due.
Accessibility
As a grade B listed building we regret we are unable to cater for those guests who may be in a wheelchair or have difficulty in walking. This situation is regrettably out with our control since building regulations prevent us from making any alterations to our premises. You should also be aware that these same regulations prevent our installation of an elevator.
Parking
On street parking is available on Bon Accord Square; this is free Mon-Sat 8pm until 8am and up to 1pm on Sunday. Our receptionists can advise you of longer term parking options. We do not have a car park of our own.
Damage to Suites
Any damage to any of our fixtures, fittings, furniture and any part of our building whatsoever will not be tolerated. We reserve the right to make charges to the supplied credit card to cover our costs in the event of any damage, including lost room revenue to be charged at rack rate.Emergency out of Hours ServiceOur out of hours service is available in case of an emergency. Calls to this service due to a non-emergency will incur a £30.00 call out charge.
Insurance
We advise you to take out insurance to cover the cost of cancellation and other risks including loss or damage to personal belongings or personal accident. The hotel’s liability for guest belongings is generally limited under the Hotel Proprietor’s Act.
Comments, Suggestions & Complaints
In the unlikely event that you have a problem during your stay, we strongly encourage you to bring it to the attention of the hotel management at the time to ensure that we have an opportunity to rectify the problem during your stay.
